Contact us

You can email us at or call us on 01707 357 000.


Welwyn Hatfield Borough Council Offices
The Campus,
Welwyn Garden City,

Location of council offices

Our opening hours are Monday to Thursday 8.45am to 5.15pm and Friday 8.45am to 4.45pm.

Getting to the council offices

By Rail: Welwyn Garden City is part of the London Kings Cross to Cambridge train line. Fast trains leave London Kings Cross every 30 minutes, the average journey time is 25 minutes. Trains leave Cambridge every 30 minutes, the average journey time is 55 minutes. Please check the National Rail website for exact times.

By Bus: Welwyn Garden City is accessible by bus, please check the Intalink website for exact journey times.

By Car:  How to find the Council Offices [237KB]. Town centre parking is available. The car parks are managed by CP Plus and operate an automatic number plate recognition (ANPR) system. For the location and pricing details please see our Parking section.

Emergency contact number -  0800 111 4484

 24 hours a day, 365 days a year. Outside of normal office hours the centre deals with:

·         emergency repairs for tenants and leaseholders

·         homelessness call outs

·         Lifeline alarm calls

·         other borough emergencies needing the involvement of the council's Emergency Planning team.

Council Housing Services

Information on council housing services, including dealing with homelessness, the council housing waiting list, housing maintenance and repairs issues can be found on the housing contact information page. There are also Neighbourhood Housing Offices in Welwyn Garden City and Hatfield.


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